Item: Countrywide Pre-Paid Legal Services, Inc.
Rating: 5
Author: T. Lucas

Attorney Network Administrator/Customer Service Coordinator

Are you looking to join a team committed to providing exceptional service to our customers? Countrywide Pre-Paid Legal Services offers rewarding work, a healthy mix of work & fun, and a great place to learn and grow.

Who We Are

Join “one of the top 25 fastest growing companies in the South Jersey Business community and one of the 100 fastest growing companies in the Philadelphia region,” according to the Philadelphia Business Journal. Countrywide Pre-Paid Legal Services a Cherry Hill NJ based company an industry leader in the Greater Delaware Valley, offers unique, low cost employee benefit service to companies and their employees. This Cherry Hill employee Benefit Company is seeking a Full Time Administrative/Customer Service/Attorney Network Administrator.

Job Description

Qualified Candidates will be responsible for incoming and outbound calls and customer service. The candidate will possess the ability to converse with attorneys and manage our attorney network.
Full Time hours, professional work environment in a small entrepreneurial company. Strong telephone skills required.

The successful candidate will demonstrate the ability to regularly exercise independent creative thinking and exceed our client’s expectations. The ability to effectively communicate both verbally and in writing to individuals and attorneys in a professional manner is critical as well as exceptional follow up skills.

The Administrative/Customer Service/Attorney Network Administrator

must provide exceptional account management services for our clients through positive interaction with clients, employees, and law firms and have the ability to handle problem resolutions.

Qualifications/Experience:

Legal background helpful but not required
2 - 3 years Administrative or Legal or Paralegal or Customer Service Experience required
Ability to plan and organize
An understanding of Customer Relationship Management software.
Must be able to handle multiple tasks at one time.
Must be able to work in fast-paced environment.
Excellent verbal and interpersonal communication skills.
Excellent written communication skills.
Working knowledge of Microsoft Word, Excel, Access, PowerPoint, Linkedin and Social Media sites.

Compensation

Countrywide offers a competitive compensation package including base salary, vacation, medical, dental, life insurance, legal benefits, section 125 plan, paid holidays, voluntary benefits, 401k with matching contributions and profit sharing.

Visit our website at www.countrywideppls.com to learn more about our company.

E-mail resume and cover letter with salary history and salary requirements to:

hr@countrywideppls.com

★★★★★

The legal plan has been a great resource and they commonly align the practice area with the best of the best. I have used this in multiple states and locations for a range of services and have saved 10x program costs. I highly recommend this service and is a great benefit MTM provides us. T. Lucas

I have been able to personally recommend this to a number of our people base on the excellent service and quality advice that I have received over the last two years. I have been able to have a new will drawn up, have received advice and review of real estate contracts both in New Jersey and Florida, and have had occasion, unfortunately, to seek advice on criminal charges filed against one of my teenagers. We were delighted when the charges were dropped, the direct result of the representation of the lawyer I immediately contacted from Countrywide. I will continue to recommend Countrywide based on my personal experience as well as the feedback that I have received from our employees. P. Daniels HR Director

We have offered Countrywide Pre-Paid Legal Services to our employees since 2007. At the time, we were looking for a unique, low cost benefit offering for our employees. I had heard about pre-paid legal services, but must admit, I didn’t think our employees would get much bang for their buck. I was wrong, I was stunned at how many employees actually enrolled in the plan during that first year. Our enrollment continues to be strong and employees rave about the benefit year after year. The plan is simple to administer and Countrywide handle everything in an organized, professional manner. It’s been a very well-received benefit for our employees. J. Magrowski, VP Human Resources

I am very pleased to recommend Countrywide Pre-Paid Legal Services as your legal plan provider. Our benefits philosophy is to attract, motivate, reward and retain the best employees and Countrywide complimented our total rewards package. The set up and rollout of this plan was well organized and quite easy to administer. Countrywide has been easy to work with, has attended our benefit fairs, group meetings and provides us with all communication pieces for open enrollment. J. Kilpatrick Benefits Manager

We made a decision to offer Countrywide Pre-Paid Legal Services as a voluntary benefit to our full-time employees. The benefit was well-received by employees and enrollment has been consistently high. The plan is easy to administer and fully paid at the employee level. Countrywide attends all of our employee fairs, gives an excellent presentation to our employees and they are timely and responsive to our request for information. From an HR perspective, I can highly recommend this service to any company looking to enhance their employee benefits package with quality choices while keeping costs manageable. S. Phillips, VP, Human Resources

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