Employee Assistance Programs (EAPs)

Employee Assistance Programs (EAPs)

Modern life is full of stress and excessive anxiety. It happens too often that employees are distracted by personal problems at work, which decreases their ability to work efficiently and complete important projects. As human resources knows very well, Employee Assistance Programs (EAPs) provide employees with the kind of counseling and aid needed to resolve domestic private problems. EAPs are usually made available to employees, their spouses and any dependents. These benefits help resolve problems outside of work and include issues that cause personal stress, such as family disputes, health and wellness matters, psychological issues, elder care, non-work related criminal charges and other challenges. Our benefits may easily be tied to an EAP.

At Countrywide Pre-Paid Legal Services the group legal services we provide are often utilized as the legal component of EAPs for various industries and in countless markets. With our prepaid Group Legal Plans, we can provide your employees with a legal benefit that would include attorney assistance from our diverse network of legal professionals. We can tailor make a specific legal service to add to your existing EAP including telephone advice and face to face consultations. Although we do not handle work-related issues with our group legal service, Countrywide attorneys are skilled in a variety of common practice areas, including family law, criminal matters and immigration.

In addition to legal assistance, Countrywide offers Identity Theft and Credit Monitoring Plans as well as Financial Wellness Plans. These plans would also be a great addition to an EAP. A person who is a victim of identity theft has many steps they need to take in order to regain control of their identity and may need to take time off of work. Although the average victim can closely monitor their credit cards and bank accounts, there is likely damage that they are not aware of and don’t have access to. This causes a considerable amount of anxiety.

Members of Countrywide’s Identity Theft Plans can be at ease knowing their identity and credit are being closely monitored. They will receive real-time alerts of activity and suspected fraud. If a member is notified of fraudulent activity, they can take immediate action by speaking with an ID Theft Restoration Specialist who guides them through the process of recovering their identity.

Employees also face a variety of financial matters that distract them from their work, such as medical debt, credit card debt, student loans and more. Countrywide Financial Wellness Plan members have access to certified financial counselors who provide assistance with budgeting, asset inventory and debt management planning. Debt is a heavy burden and employees can feel relieved that they are working toward a solution.

Employers who are concerned about productivity understand the importance of EAPs. On average, distracted employees are 21% less productive than when they’re not stressed by outside issues. This lack of productivity costs American companies billions of dollars a year. Using Countrywide’s plans, a company can help employees reduce absenteeism and presenteeism, as well as cut back on health-related issues such as depression and hypertension.

The benefits Countrywide offers are not difficult at all to be administered. Enrollment is easy and we can even work with brokers or third-party administrators to complete enrollment. Our services will fit seamlessly into any existing EAP structure and Countrywide will provide training for the plan administrator to ensure complete and smooth integration. We’ll also provide an employer with all the marketing materials needed to inform the employees about Countrywide’s plans, including brochures, email communications and banner advertisements, as well as a simple-to-use webpage for employee registration.

Something else is provided that is important for any employee using the corporate EAP service. These hard-working people are in a stressed or anxious state of mind and need a gentle touch. Countrywide providers provide the kind of customer service that is needed in such situations. These professionals treat every plan member as if he or she were a long-time client. Every question that a plan member has will be answered as carefully and as completely as possible. Human resources wants all employees to be treated well. We feel the same way and that is why superior customer service skills are expected of every provider in our network.

We also believe in providing exactly what the employer wants. We review the services available with every prospective client and point out the benefit in each option. Countrywide is flexible enough to provide exactly what the organization wants. While we will offer suggestions and possibilities, it is understood that the final draft is the decision of the client. We will deliver it in a way that is easy to administer and provides the greatest possible benefit for the largest number of plan members.

We appreciate any inquiries that are made about our services. To find out more, please feel free to call us toll-free at 1-800-550-5297 or fill out our contact form for a speedy response.

Client Reviews
The legal plan has been a great resource and they commonly align the practice area with the best of the best. I have used this in multiple states and locations for a range of services and have saved 10x program costs. I highly recommend this service and is a great benefit MTM provides us. T. Lucas
I have been able to personally recommend this to a number of our people base on the excellent service and quality advice that I have received over the last two years. I have been able to have a new will drawn up, have received advice and review of real estate contracts both in New Jersey and Florida, and have had occasion, unfortunately, to seek advice on criminal charges filed against one of my teenagers. We were delighted when the charges were dropped, the direct result of the representation of the lawyer I immediately contacted from Countrywide. I will continue to recommend Countrywide based on my personal experience as well as the feedback that I have received from our employees. P. Daniels HR Director
We have offered Countrywide Pre-Paid Legal Services to our employees since 2007. At the time, we were looking for a unique, low cost benefit offering for our employees. I had heard about pre-paid legal services, but must admit, I didn’t think our employees would get much bang for their buck. I was wrong, I was stunned at how many employees actually enrolled in the plan during that first year. Our enrollment continues to be strong and employees rave about the benefit year after year. The plan is simple to administer and Countrywide handle everything in an organized, professional manner. It’s been a very well-received benefit for our employees. J. Magrowski, VP Human Resources
I am very pleased to recommend Countrywide Pre-Paid Legal Services as your legal plan provider. Our benefits philosophy is to attract, motivate, reward and retain the best employees and Countrywide complimented our total rewards package. The set up and rollout of this plan was well organized and quite easy to administer. Countrywide has been easy to work with, has attended our benefit fairs, group meetings and provides us with all communication pieces for open enrollment. J. Kilpatrick Benefits Manager
We made a decision to offer Countrywide Pre-Paid Legal Services as a voluntary benefit to our full-time employees. The benefit was well-received by employees and enrollment has been consistently high. The plan is easy to administer and fully paid at the employee level. Countrywide attends all of our employee fairs, gives an excellent presentation to our employees and they are timely and responsive to our request for information. From an HR perspective, I can highly recommend this service to any company looking to enhance their employee benefits package with quality choices while keeping costs manageable. S. Phillips, VP, Human Resources
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