Face-to-Face Consultations

Face-to-Face Consultations

Any member of our group legal plan has the right to expect excellent customer service. It is the unwritten feature of a good legal benefit and it is extremely important. People are flustered when it comes to legal terminology and situations that involve the court system. Attorneys who are sensitive to the state of mind of a plan member are the kind of professionals who provide the best type of legal benefit. That is what we expect here at Countrywide Pre-Paid Legal Services.

We insist on it because rapport is so important. Sensitive family matters that result in legal actions require a personal connection with an attorney to be productive. Face-to-face consultations mean more than telephone calls or emails. We offer such meetings as part of our Personal Legal Protector Plan. Anyone who is a member of a group legal plan designed by Countrywide has the opportunity to consult directly with an attorney who is part of our network. This legal benefit permits free half-hour face-to-face consultations on separate legal matters. A prior appointment of course is necessary, but during the consultation the plan member is free to ask any question regarding the legal issue. An individual recommendation as to the best course of action will be provided. Such opinion comes from an attorney with a reputation for legal knowledge and exemplary ethics.

A company that values its employees wants to have those hard-working people treated with respect and dignity. Human resources will be pleased to know that the interpersonal skills of our attorneys results in employees who are not complaining bitterly about treatment. Group legal plans don’t always provide such sensitivity, but we screen attorneys to be certain that their communication skills are as good as their legal expertise. Because such empathy helps to resolve a problem, we feel it is a legitimate legal benefit that is to be a part of our group legal plans.

Management also be pleased to know that the Countrywide Personal Legal Protector Plan is designed to offer the most comprehensive and practical legal services possible. Our attorneys are skilled at dealing with a number of legal matters, including family law, consumer protection, warranties, small claims court, living wills and medical powers of attorney, simple wills, government programs and much more. Most services are free with plan membership and we also offer discounts on referrals for legal matters not covered under the group legal plan.

We Respect Your Security and Your Privacy.

Privacy and security are top priorities for Countrywide. Our network of lawyers will provide a discreet, thorough legal benefit for family and personal legal issues. A plan member’s information will always be kept confidential and no one will have access without express permission granted first.

Countrywide designed group legal plans to fit the needs of organizations. We are flexible enough to tailor any benefit so that it is exactly what is needed for the work force. Our plans are easy to administer without excessive amounts of paperwork being required. If it is the wish of the employer, we will be happy to set up a voluntary prepaid payroll deduction plan that makes the process even easier. Countrywide Pre-Paid Legal Services works to provide the very best benefit for a given employer. We have worked with all types of organizations since 1987 and we are comfortable with all kinds of demographics. Every plan comes with the commitment to empathy and superior customer service. Any organization will be assured their employees will receive nothing less than that.

To find out more, call us toll-free at 1-800-550-5297or fill out our contact form for a speedy response.

1. In Virginia, consultations with your attorney, at no charge, are limited to three phone calls per month on each of no more than four legal matters. 2. To comply with state regulations, Arkansas, Indiana, Nebraska and Virginia residents must pay $5.00 for each letter or phone call made on their behalf. New York residents are limited to three letters or phone calls a year, no more than two of which may be related to one matter. 3. In New York, members and spouses are each entitled to one free will and annual updates of that will. Arkansas, Nebraska and Virginia residents are charged $15.00 for this service. 4. In Virginia, face-to-face consultations with your attorney, at no charge, are limited to four legal matters per month. Note: This Legal Plan is not insurance. Professional, business or investment related activities along with fines, court costs, penalties, disbursements and other related expenses are not covered under this plan. Certain other exceptional matters, such as matters between people, groups, associations, unions, credit unions, employer-employee, work-related or employers associated with the legal plan, appeals, class actions and repetitious matters where circumstances have not substantially changed, are also not covered. Please refer to your Certificate of Coverage for specific coverage and exclusions. This brochure is for illustra- tive purposes only. The Plan is subject to all state and local approvals, rulings, filings, regulations, etc.

Client Reviews
The legal plan has been a great resource and they commonly align the practice area with the best of the best. I have used this in multiple states and locations for a range of services and have saved 10x program costs. I highly recommend this service and is a great benefit MTM provides us. T. Lucas
I have been able to personally recommend this to a number of our people base on the excellent service and quality advice that I have received over the last two years. I have been able to have a new will drawn up, have received advice and review of real estate contracts both in New Jersey and Florida, and have had occasion, unfortunately, to seek advice on criminal charges filed against one of my teenagers. We were delighted when the charges were dropped, the direct result of the representation of the lawyer I immediately contacted from Countrywide. I will continue to recommend Countrywide based on my personal experience as well as the feedback that I have received from our employees. P. Daniels HR Director
We have offered Countrywide Pre-Paid Legal Services to our employees since 2007. At the time, we were looking for a unique, low cost benefit offering for our employees. I had heard about pre-paid legal services, but must admit, I didn’t think our employees would get much bang for their buck. I was wrong, I was stunned at how many employees actually enrolled in the plan during that first year. Our enrollment continues to be strong and employees rave about the benefit year after year. The plan is simple to administer and Countrywide handle everything in an organized, professional manner. It’s been a very well-received benefit for our employees. J. Magrowski, VP Human Resources
I am very pleased to recommend Countrywide Pre-Paid Legal Services as your legal plan provider. Our benefits philosophy is to attract, motivate, reward and retain the best employees and Countrywide complimented our total rewards package. The set up and rollout of this plan was well organized and quite easy to administer. Countrywide has been easy to work with, has attended our benefit fairs, group meetings and provides us with all communication pieces for open enrollment. J. Kilpatrick Benefits Manager
We made a decision to offer Countrywide Pre-Paid Legal Services as a voluntary benefit to our full-time employees. The benefit was well-received by employees and enrollment has been consistently high. The plan is easy to administer and fully paid at the employee level. Countrywide attends all of our employee fairs, gives an excellent presentation to our employees and they are timely and responsive to our request for information. From an HR perspective, I can highly recommend this service to any company looking to enhance their employee benefits package with quality choices while keeping costs manageable. S. Phillips, VP, Human Resources
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